MURRAY INTERNATIONAL GROUP
Murray International (Macau) Co. Ltd.
ph: (853) 2881 1000
alt: (853) 6613 8133
info
What We Do
Murray International provides consulting services to governments, owners and operators who are developing, opening or re-developing Integrated-Resort, Casino, Hotel and Restaurant operations around the world. Together with our network of affiliates and business partners, we provide the following best-in-class services and solutions:
Strategic Development
- Owner's Representative Services
- Strategic and Business plans
Concept, Product & Service Mix
- Conceptual, Architectural and Interior Design
- Facility, Product, Service and Amenity mix
Operations Development
- Define the Corporate Culture, Mission, Vision and Values
- Develop operating and design criteria and standards for all product and service offerings
- Develop and document all standard operating procedures, policies and processes including: all departmental SOP's, process flowcharts, forms, checklists, job aids, and collateral.
Human Resource Management & Recruitment
- Human Resource Policies, Procedures & Processes
- Organization Charts, Job Descriptions, Staffing Matrices & Hiring Timelines
- Staffing, Compensation and Labor Scheduling Guidelines
- Hiring Process including: Screening, Personality Profiling, Auditions, Group and Structured Interviews and on-boarding
- Executive and Management Recruitment
- Labor relations and conflict resolution
- Performance management
- Team member satisfaction and Creating An Exceptional Work Environment
Sourcing & Procurement
- Furniture, Fixtures and Equipment
- Operating Supplies and Equipment
- Outsourced Services
- Request for proposal and Tender Process Management
- Logistics Management
- Asset Management
Training and Development
- Team Member Front-line Training including: Orientation & Traditions, Departmental Job Certification, Unmatched Guest Service Levels I, II & III, Creating an Exception Work Environment - The Team Member's Role, Guest Challenge Resolution, Telephone Etiquette, Interpersonal Communication, Personal Productivity and PeP Rallies.
- Leadership Development programmes including: Unmatched Guest Service - The Leader's Role, Creating An Exceptional Work Environment - The Leader's Role, Front-line Supervision, Leadership, Quality, Facilitation, Team Building, Coaching, 7 Habits of Highly Effective People, Project Management, Designing, Developing & Opening an Integrated Resort, Strategic Planning, Time Management, Presentation Skills, Train-the-trainer, Interpersonal Communication, Diversity & Cultural Awareness, Conflict Management, Creativity, Performance Enhancement Process, and Sales.
- All programs can be customized and delivered in a half-day, full-day or multi-day format.
Critical Path Project Management
- Define Project Scope and Plan
- Develop Master Critical Path Document and Timeline for all major projects
- Develop and lead the Critical Path Meeting Process to ensure progress, accountablity, and task completion
- Identify and overcome any deviations from the plan
- Open on time, to budget and quality expectations
Performance Optimization
- Develop an expectation of optimal performance and continuous improvement
- Determine Key Performance Indicators (KPI's), benchmarks and expectations for all departments
- Develop accurate measurement, feedback and reporting processes for all departments and KPI's e.g. Balanced Scorecards, Financial Reporting, Competitor Tracking, Guest Satisfaction and Team Member Satisfaction Surveys.
- Set performance goals and expectations for all departments and KPI's
- Implement Performance Enhancement Processes to reward accomplishment of goals and optimal performance
Our solutions are customised to precisely meet our clients needs.
Contact us for further information or to request a detailed proposal.
Murray International (Macau) Co. Ltd.
ph: (853) 2881 1000
alt: (853) 6613 8133
info
